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Terms & Conditions Reformat the page for printing on A4

Scheduled Services Terms & Conditions

In these Terms and Conditions of Carriage (called Conditions) Ltd is called These Conditions apply to all carriage of scheduled service passengers and baggage by and are to be read in conjunction with and subject to the provisions of all applicable laws, including the limitations of liability in the Carriage by Air Act 1967 and the Carriage of Goods Act 1979. 

GUIDELINES may from time to time give notice or set other terms and conditions relating to specified carriage or requirements. All such Rules shall apply equally as these Conditions as though fully set out here. may vary or amend any Rules from time to time. Where there is any conflict between these Conditions and any Rules, these Conditions shall apply. 

All carriage of passengers and baggage shall be performed to a Contract of Carriage between and the passenger. This Contract of Carriage shall be in such form as may determine, including multipass products. All Contracts of Carriage shall be subject to Rules relating to such matters as terms of issue, period of validity, requirements for payment, fare structures, check-in requirements, carriage of children, and otherwise as may determine. A booking for any carriage is not effective unless a Contract of Carriage has been entered into. A booking is not a Contract of Carriage. While will endeavour to accommodate all passengers, a Contract of Carriage is not a guarantee of a seat on a particular flight or any particular aircraft or timely or other performance of any carriage. All Contracts of Carriage are specifically subject to the provisions detailed under the section in Routes and Schedules. These Conditions apply also to gratuitous carriage except as may otherwise be set out in any Rules. All Contracts of Carriage are subject to all the provisions of these Conditions. 

Passengers must be checked in 30 minutes prior to departure time to ensure timely service. The booking may be cancelled if a passenger fails to arrive at the check-in location later than 30 minutes prior to scheduled flight departure with forfeiture of payment. Travel with is ticketless. Every booking is automatically allocated a unique reference number usable for booking confirmation. A booking confirmation is available on request. At check-in simply present to the check-in counter with baggage and state your name. With the exception of unaccompanied minors, no forms are required at the airport, but personal identification may be requested. 

Baggage means baggage carried on or in conjunction with the passenger’s flight. All carriage of Baggage is subject to these conditions and to rules setting out separate terms and conditions relating to baggage. may refuse to carry any passenger or baggage where these conditions or any rules relating to baggage are not complied with. may take all reasonable steps to ensure compliance. All carriage of goods not being baggage as defined herein shall be subject to similar conditions and to any rules determined by or other agreements made from time to time. 

Each fare-paying passenger has a 15kg normal dimension baggage allowance, this is inclusive of all baggage stowed and carried on. We will carry up to 20kgs without extra charge but cannot guarantee this due to capacity constraints. An 25kg allowance is made for passengers who have selected the Flexifare option. Passengers travelling together and on the same booking reference number may combine their baggage entitlement provided no individual item weight exceeds 30kg. Baggage in excess of the normal allowance may be carried if space and load capacity permit. Excess baggage will be subject to a $3 per kilogram surcharge. Baggage is, where possible, carried on the same flight as the passenger. However, where this is impractical it may be carried on the next available flight. Passengers are limited to one item of carry-on baggage that is included as part of the baggage allowance but the item must weigh less than 5kg and capable of being stored under the passenger’s seat. may refuse carriage to any baggage that in its view is unsuitable for carriage for any reason. Valuable or fragile items are carried solely at the passenger’s risk unless these are first identified and has accepted them in writing for carriage. Handling and re-insurance charges may apply. These items include: cash, negotiable bonds and similar items; items of a fragile or breakable nature; electrical items or components; jewellery, antiques or other valuable items and any items with insufficient packaging or protection. Claims for immediately identifiable baggage damage or loss must be reported to the handling agent prior to the passenger leaving the airport. All damage not immediately identifiable must be reported to on discovery and within 24 hours of travel. Commercial goods and samples and tools of trade are not generally considered passenger baggage and may be transported as freight on other flights or by other means to the destination at the passenger’s cost. Large items of baggage such as bicycles and surfboards may be carried for an additional fee and may be carried on a different flight. Further information on baggage allowances and restrictions is available at the airport. 

Payment for charter services are subject to terms set out in the confirmation agreement form and copied here:
Confirmation requires payment in full. Cancellation policy as listed below:
1) by client up to 24hrs before service will result in a 50% refund to the account from which payment was made.
2) by client closer than 24hrs before flight will result in forfeiture of payment[s] made.
3) by air2there will result in refund less any costs incurred on instruction and behalf, to the account from which payment was made.

Dangerous goods may not be carried. A list of common dangerous goods is displayed at airport terminals and further information is available on request. Passengers are requested to clarify any doubtful items prior to check-in. Common examples are: ammunition, knives, scissors, compressed gases (some common camping equipment); flammable liquids and solids (strike-anywhere matches, lighter and heater fluids, flammable aerosols); firearms (may only be carried with approval as checked luggage); and poisons (not including medical prescriptions). Further information on dangerous goods is available at the airport. 

Fares apply only for carriage from the airport at point of departure to the airport at point of destination. All fares must be paid for prior to departure. The passenger must also pay any other charges that may be applicable or required including any airport departure fees, other taxes or charges, baggage surcharge, or otherwise. Terms and conditions of different fare classes may be set out in Rules determined by from time to time. Unless otherwise set out in such Rules, fares shall be non-refundable. Applicable fares at any time shall be as published or advised by All fares are quoted in New Zealand Dollars and include Goods and Services Tax (GST). fare types are Premium, Standard, Go and Multipass. From time to time special fares may also be introduced for a limited period on selected flights. 

CREDIT CARD MERCHANT CHARGES: may recover a proportion of merchant charges for credit card use.  

1. Fare levels available under these conditions may vary from flight to flight, over the booking time for a flight and may not be available on all flights. 
2. Bookings may be made up to one hour prior to flight departure. 
3. Cancellation may be self completed online up to 24 hours before flight departure. 
4. Cancellation may be made by telephone during service hours 9am until 5pm daily up to 48 hours prior to the flight departure.
4. A one-way journey is defined as travel for one person made with a single booking which may involve single or multiple sectors in one direction. 
5. Bookings will be forfeited if the passenger does not check in for a booked flight as per the General Conditions. 

1. Liability for payment occurs at booking. 
2. Fares for some airports may have departure levies and, or, other airport surcharges added from time to time without notice.
3. Cancellation may be self completed online up to 24 hours before flight departure at a cost of $20 and the credit is held for 6 months from date of cancellation for future use by the customer.
4. Cancellation may be made by telephone during service hours 9am until 5pm daily up to 24 hours prior to the flight departure at a cost of $20 and the credit is held for 6 months from date of cancellation for future use by the customer.

1. This is to be read in conjunction with the standard and multipass fare conditions.
2. Cancellation must be completed online up to 2 hours before flight departure and the credit is held for 6 months from date of cancellation for future use by the customer.
3. Cancellation may be made by telephone during service hours 9am until 5pm daily up to 2 hours prior to the flight departure and the credit is held for 6 months from date of cancellation for future use by the customer.
4. The baggage allowance is increased to 25kg

1. Go fares are special concession fares.
2. Liability for payment occurs at booking. 
3. Go fares are not transferable. 
4. Fares for some airports may have departure levies and, or, other  airport surcharges added from time to time without notice.
5 Go fare passengers will be entitled to a refund only if the flight is cancelled by the airline: 
6 Go fare booking flight cancellation may occur without notice. 

Entertainment Guide Discount Vouchers
1. Discount applies only to standard fares on air2there flights and intended usage must be flagged at the time of booking by phone or note on booking.
2. Discount may not be applied to flight bookings for the period 20th December to 20th January.

One Day Paraparaumu Rental Car Offer
1. Offer applies only to standard return fares on air2there flights and intended usage must be flagged at the time of booking by phone or note on your booking.
2. Car availability at Paraparaumu should be checked prior to committing booking as all cars might be booked.
3. Method - Make your flight booking as normal then quote the reference number when confirming the rental car on phone extension 880, its important that you make this call to match flight date with car requirement. Your basic car hire first day will be credited back to the credit card which was used to make the flight booking. 
4. Extras such as upgrades to larger cars, vans, and insurance excess will be at your cost.

Carriage will be performed on such routes and in accordance with such schedules as may from time to time determine or publish. may vary such schedules or cancel any flights at any time. will use its best efforts to carry the passenger and baggage in accordance with the contract of carriage. However performance is not guaranteed and the schedules and the times of any carriage are subject to change at any time without notice. In particular, cannot guarantee the timely performance of any carriage where there is: 
1. any fault or neglect of a passenger 
2. any operational, maintenance, weather, or emergency requirements affecting the aircraft 
3. force majeure or any matter outside’s control. may offload or decline to carry any passenger or baggage should weight limitations or seating capacity require this. reserves the right without notice to substitute alternate carriers, aircraft or other vehicle for any carriage. Timetables shown are subject to change without notification. 

Travel for unaccompanied children, incapacitated persons, pregnant women, persons with illness, or other people requiring special assistance, is subject to prior satisfactory arrangement with at the time of booking. Passengers with mobility problems or in wheelchairs can be accepted for carriage only after discussion with an sales consultant and that airline management is satisfied that the arrangements are sufficient to ensure the safety of all passengers and crew. Wherever possible appropriate arrangements will be made for the passengers to be assisted on and off the aircraft. Passengers requiring special care and assistance during a journey should travel with a companion who can provide this. staff are unable to meet individual special needs. 

CONTROL OF FLIGHTS has full authority and control in respect of the operational and safety aspects of all flights and may change the flight details, decline carriage to any passenger, or make any other decision in relation to a flight as it may consider appropriate. This authority and control may be exercised by a duly authorised officer of, or the captain of the aircraft. 

Where is unable to commence or continue any flight or carry any contracted passenger it will endeavour to provide alternative carriage to the same value as the fare paid. If alternative carriage is not possible the passenger may re-book with or receive a refund. A passenger who is refused carriage may receive a refund for such part of the carriage as may be applicable. has no obligation to a passenger who is late for, or misses a flight. 

LIMITATION OF LIABILITY has no obligation or liability to any passenger for any unperformed or delayed carriage except as set out in these Conditions. In particular has no liability for any missed connections or appointments or for any consequential or other loss. This limitation of liability extends to’s agents, officers, servants and representatives. 

These Conditions are subject to the provisions of the Consumer Guarantees Act 1993 where they are applicable. Where any passenger undertakes carriage for the purposes of a business the provisions of the Consumer Guarantees Act 1993 shall not apply. 

No agent, representative, or employee of is authorised to waive the application of any of these Conditions or of any Rules. 

Infants aged 7 days to 24 months may travel free of charge with when accompanied by an adult passenger but will form part of the adult passenger's 15kg baggage allowance. Infants travelling free of charge are not allocated a seat. If a seat is required normal fare will apply to the travel. All infants must be more than 7 days old to travel with 

These Conditions shall be governed by and interpreted in all respects in accordance with New Zealand law and subject to the jurisdiction of the New Zealand courts.