air2there.com Frequently Asked Questions

Scheduled & Charter New Zealand Airline

Travelling With Children And Infants
Baggage
Reservations
Travelling With air2there.com
Other Questions

Travelling With Children And Infants

Can I Travel With My Infant?
Infants over 7 days old and under 2 years in age are welcomed on all flights, subject to seat availability. A maximum of two infants are allowed on each flight. If booking more than one infant, an adult must be booked to accompany each infant. Infants travel free of charge provided they do not occupy a seat. If you require a seat for your infant normal fares apply.

Can My Child Travel Unaccompanied?
Children aged over 8 years and younger than 12 years may travel as an 'Unaccompanied Minor' subject to seat availability. All bookings for unaccompanied minors must be made by telephone or in person and will require an authorisation form to be completed and signed. Please contact air2there.com directly for more details or click for the Unaccompanied Minor Form. click here for form Please complete form and fax to 04 904 5131 or post to air2there.com PO Box 376, Paraparaumu

Can I Take My Child's Stroller / Car Seat?
Yes - This is all counted as part of each paying passenger's 15Kg or 20kg baggage limit.

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Baggage

What Can I Take With Me?
Each passenger is entitled to a 15kg baggage allowance, this is increased to 20kg for those who have purchased the Flexifare option. Infants not occupying a seat do not have a baggage allowance. Baggage that is especially bulky or large (eg surfboards, skis and bicycles) must be notified at time of booking and is accepted only if space permits. Depending on space, excess and oversize baggage may be sent on a later flight.

Can I Take Animals?
Pets and animals are only accepted for transport if approved and booked for travel in advance. The minimum charge is $25. Charges are $5 per kilogram including the weight of any cage that may be required. Animal transport can be discussed with staff between 9am and 5pm each day.

What Can I Take On The Plane?
You may take a small bag with you that will fit under your seat and is less than 5kgs. Any baggage heavier than this or that will not fit under your seat will be required to travel with your checked-in baggage.

Can I Take Valuable / Fragile Items?
Valuable and fragile items are carried solely at the passenger's risk unless air2there.com has accepted them for travel in writing. Valuable items include cash, shares, important documents, jewellery, antiques or any other item of similar value. Commercial goods, samples and tools of trade are classified as freight.

What Can't I Take With Me?
Dangerous goods such as sharp items, compressed gases, flammable items, firearms and poisons may not be carried. Please contact air2there.com to clarify any doubtful items prior to check-in.

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Reservations

Do I Require A Ticket?
No - air2there.com is ticketless, except when train travel is a component of the air document. At check-in you may be required to show personal identification, so please ensure you bring something suitable with you such as a passport, driving licence, photo ID card or similar.

Can I Change A Reservation Already Made?
It may be possible depending on the class of fare and the time before the original flight please refer to terms and conditions for detaled information.

Are Your Fares Refundable?
air2there.com fares are non-refundable except those that have the flexifare top up, However air2there.com will hold the balance of funds for 6 months from date of booking for future use with air2there.com.

I am a Travel Agent: Can I Book My Customers With air2there.com?
Absolutely! Please contact us to setup a Travel Agent account first.

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Travelling With air2there.com

When Do I Need To Check-In?
In order to keep all of our services running on time we request that all passengers are available for check-in 30 minutes before the scheduled departure time stated on the flight confirmation. Once check-in closes and boarding commences carriage may not be possible.

Where do I report or check-In?
Blenheim/Marlborough Airport: air2there counter on the right hand side, close to the main door as you enter the terminal hall.
Paraparaumu Airport: 231 Kapiti Road, the air2there.com terminal building next to the main control tower.
Wellington Airport: gate 5 in the Main terminal building.
Nelson: Main Airport Terminal - Straight ahead from the main doors for about 30 metres and look to your left.

Parking at Paraparaumu Airport
General parking East of the control tower is free for passenger's cars for up to 4 days. If cars are to be parked there for longer periods than this air2there may apply a charge of $5 per day, in any event parking for periods longer than 4 days must be approved by air2there.com.
Secure parking is available on enquiry. Rates are $10 per day.
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Other Questions

Is Online Booking Safe?
air2there.com utilises 128-bit SSL technology to ensure that the online booking process is as safe as possible. All confidential information is encrypted, and your credit card details are not stored in our database.

Will My Privacy Be Respected?
All information that is retained by air2there.com is private and will be treated as such. This information will only be used for the purposes of providing the services offered by the website and will not be given or sold to any third party without your prior permission.

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